Conflict manifests in many ways in an organization. At times it rises to the surface in the form of defensiveness, disagreements or uncooperative behaviour. Most of the time, however, it remains hidden and is evident from symptoms such as poor morale, high staff turnover and absenteeism, lack of enthusiasm, alternative forms of organisational communication embodied in “the grapevine” and frequent confrontations.

This facilitated presentation addresses important principles of conflict and challenges and empowers attendees to reframe what they know about conflict and change. The journey allows participants to explore diverse frameworks and workable techniques accumulated across the ages so that you not only face, but also are able to transform conflict situations with confidence in a way that strengthens relationships.

Come and discover for yourself:

• A new way to understand the power of conflict and its potential for growth and change.
• Power, transformation and power balances in organisations.
• Working with conflict scenarios – conceptualising the big picture.
• The creative use of appropriate emotion in conflict situations.
• Approaches to solving conflict in the long term.
• Identifying core organisational metaphors and attitude towards conflict through the analysis of narrative, symbolic representation and behaviour.
• The power of scenario painting, simulation and game playing in managing conflict.
• How to change emotional relationships to people and problems.
• Getting to yes – a simple template for negotiating and creating desired collective futures.
• Models and metaphors used to reframe conflict processes.
• Addressing deep level symptoms of conflict.
• Multidisciplinary approaches to conflict including ideas from Psychology, Anthropology and Sociology.
• Developing and implementing a blueprint for proactive personal and organisational conflict management.